At Toolerausa, your satisfaction is important to us. If you're not fully satisfied with your purchase, our easy return/refund policy aims to simplify the process. Please carefully read our guidelines below:
1. Return Eligibility:
This policy applies exclusively to products purchased directly from Toolerausa.
Returns must be initiated within 7 days of delivery. Unfortunately, we cannot accept return or refund requests after this period.
Returned items must be unused, in perfect condition, and in their original packaging.
Certain products may have special return conditions for hygiene or safety reasons. Please review specific product details or contact our customer support team for clarification.
2. How to Initiate a Return:
To start your return, contact us at tooleratrade@gmail.com within the designated return period.
Include your order number, details of the product(s) you want to return, and the reason for your return.
Our customer support team will assist you with further instructions and provide a return authorization number (if applicable).
Ensure items are securely packaged to avoid damage during return shipping.
3. Refund and Exchange Options:
Refund: Upon receiving and inspecting your return, refunds will be processed within 5-10 business days to your original payment method. Please note, it might take additional time for the refund to reflect in your bank or card account.
Exchange: If you prefer an exchange, please specify this when you reach out to customer service. Exchanges depend on product availability.
4. Non-Refundable Items:
Opened or used items cannot be refunded.
Gift cards or promotional vouchers.
Original shipping fees are not refundable.
5. Damaged or Defective Products:
Contact us immediately if you receive a damaged or defective item.
We might request photos or additional details to evaluate your claim.
Once verified, we will provide a replacement or refund depending on the issue.
6. Return Shipping Costs:
Customers are responsible for return shipping fees unless the return is due to our mistake or a product defect.
We recommend using a shipping service with tracking capabilities to ensure the item(s) arrive safely.
Original shipping fees are not refundable in the event of a return.
Please be aware that our return/refund policy may be updated without prior notice. We recommend checking this policy periodically for any changes.
If you have any questions or require further assistance, please don't hesitate to contact our customer service team at tooleratrade@gmail.com. We're always here to help!
Thank you,
Toolerausa